Clear, fair and
easy to find.

01

Privacy

We collect only the information reasonably needed to manage appointments, respond to enquiries and provide salon services. This may include your name, contact details, appointment history and relevant service notes.

We do not sell personal information. We may use trusted booking, payment or communication providers where necessary to operate the salon. You may ask to access or correct the personal information we hold about you.

02

Bookings and deposits

Some longer or specialist appointments may require a deposit before the booking is confirmed. Any deposit requirement will be explained when the appointment is arranged and applied toward the final service total.

Please provide accurate contact details so we can send appointment information or contact you if the booking needs to change.

03

Cancellations and no-shows

Please give as much notice as possible if you need to cancel or reschedule. Late cancellations and missed appointments can leave a substantial block of time that cannot be offered to another client.

A late-cancellation fee or loss of deposit may apply. Repeated missed appointments may require prepayment before another booking is accepted.

04

Refunds and service concerns

If you are concerned about a service, contact the salon promptly so we can understand what has happened and discuss an appropriate solution. We may ask you to return for an assessment before a corrective service is offered.

Retail products may be returned where required by Australian Consumer Law. Change-of-mind returns may be limited for opened products.

05

Health, allergies and patch testing

Please tell your stylist about known allergies, scalp sensitivities, medical considerations or recent chemical treatments that may affect your service. Certain colour services may require a patch test or strand test before the appointment proceeds.

We may recommend postponing or changing a service if proceeding could compromise your comfort, hair condition or safety.

06

Gift vouchers

Gift vouchers are redeemable for eligible salon services or products and must be presented when used. Unless otherwise stated, vouchers are not redeemable for cash and cannot be replaced if lost without proof of purchase.

Any expiry date and exclusions will be shown on the voucher or supplied at purchase.

07

Website terms

Information on this website is provided as a general guide. Services, availability and pricing may change, and final pricing can depend on hair length, density, condition and the work required.

Website content and images may not be copied for commercial use without permission. External links are provided for convenience, and we are not responsible for third-party websites.

For policy questions, contact the salon.